PRIVACY POLICY

Effective date: 2026-02-26

Pandopa Office SRL (“we”, “us”, or “our”) operates the Gridpunk mobile application, web version, and related game services (the “Application”).

This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Application, including when the Application displays ads or uses ad-supported features.

By using the Application, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you provide directly, including:

We do not require you to provide real names, home addresses, or payment card information to use the Application.

Information Collected Automatically

When you use the Application, we may collect information automatically, including:

Web Platform and Account Data

If you access the web version of the Application, we may process platform-related information provided through web integrations or platform services, including:

Chat, Reports, and Moderation Data

If the Application includes chat, social, or community features, we may process user-generated content and related records, including:

We process this information to operate community features, investigate abuse, enforce our Terms, protect users, and comply with legal obligations.

Purchases and Transaction Data

Purchases may be processed by third-party platforms or payment providers such as Google Play, the Apple App Store, CrazyGames, or Xsolla, depending on how you access the Application.

We may receive transaction-related information from those providers, such as:

We do not collect or store:

Advertising, Consent, and Ad Measurement Data

The Application may display ads, including rewarded ads, interstitial ads, banner ads, and other ad-supported formats. We may process ad-related information to request, deliver, measure, limit repetition of, and validate advertising and ad-supported rewards.

This may include:

For users in the EEA, the UK, or Switzerland, we may use Google’s consent tools or other approved consent flows to collect and manage ad-related privacy choices where required. On iOS, where applicable, we may request permission through Apple’s App Tracking Transparency framework before using tracking-related permissions such as access to IDFA.

2. How We Use Your Information

We may use collected information to:

3. Legal Bases for Processing (EEA / GDPR)

If you are located in the European Economic Area (EEA), we process personal data only where we have a valid legal basis, including:

4. Anti-Cheat, Security, and Fair Play

We may process technical, behavioral, device, browser, and integrity-related data to detect cheating, tampering, unauthorized modifications, fraud, or misuse of the Application.

This processing helps us protect the integrity of the game, our services, and other players, and may result in warnings, restrictions, suspensions, or bans where appropriate.

5. Chat Safety, Reports, and Moderation

To maintain a safe community and enforce our rules, we may review chat content, reports, and related records, including through automated tools or manual review where appropriate.

This may include investigating reported messages, removing content, issuing warnings, muting users, restricting features, suspending accounts, or permanently banning accounts.

We may also preserve relevant records where reasonably necessary for abuse prevention, dispute handling, safety investigations, or legal compliance.

6. Third-Party Services

The Application uses third-party services, SDKs, infrastructure providers, platforms, and payment providers that may process information according to their own terms and privacy policies. These may include, without limitation:

We recommend reviewing the privacy policies of these providers, as we do not control their independent processing practices. We may also maintain industry-standard advertising authorization records, such as app-ads.txt, to support authorized ad inventory sales and supply-chain transparency.

7. Data Sharing

We do not sell your personal data.

We may share information only where reasonably necessary, including:

8. International Transfers

Because our service providers, platform partners, and technical systems may operate in multiple countries, your information may be processed outside your country of residence.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for such transfers.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Application, maintain security, investigate abuse, respond to reports, process transactions, comply with legal obligations, resolve disputes, and enforce our Terms of Service.

Different categories of data may be kept for different periods depending on the purpose, sensitivity, technical need, legal requirements, and payment, advertising, or fraud-prevention needs. When data is no longer required, we delete it, anonymize it, or securely de-identify it where appropriate.

10. Children’s Privacy

The Application is not intended for children under the age of 13.

We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data, please contact us and we will take appropriate steps to investigate and delete it where required.

11. Your Rights (GDPR and Similar Laws)

Depending on your location, you may have rights regarding your personal data, including the right to:

To exercise these rights, contact us using the details below. We may request reasonable information to verify your identity.

12. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Application, legal requirements, platform integrations, payment arrangements, or our data practices.

Changes become effective when posted on this page, unless a later effective date is stated. Continued use of the Application after an updated version becomes effective means you acknowledge the revised policy.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us: